Complete Guide to Managed Print Services – Part 2
May 16, 2018
May 16, 2018
MANAGED PRINT SERVICES – PART 2 (CONTD.)
TRENDING IN PRINT & IT
The Internet of Things (IoT) is creating a world of connected opportunity. Connected devices enable service and solution providers to use machine-to-machine (M2M) communication to streamline and automate business processes.
- Streamline time-consuming and labor-intensive business processes
- Reduce the costs associated with human error
- Leverage connected devices to automate supplies fulfillment
- Increase productivity and efficiency by allowing administrative and technical staff to focus on their primary responsibilities
Data security and privacy continue to be crucial concerns for providers and customers, even more so as data moves to the cloud and across multiple platforms such as mobile devices. Providing a secure solution will be a key competitive differentiator for businesses.
- SLAs with detailed security measures and permissions as well as available security documentation
- Increase in secure printing solutions where print jobs are only released after user authentication
- Increasing awareness of and responsiveness to local and global data security legislation (e.g. HIPAA, Sarbanes-Oxley, European Union data laws, etc.).
More mid-market businesses are looking to ‘mobile enable’ their workforce, including mobile printing, but the majority of the managed print market has yet to address the rise of mobile printing due to its complexity.
- Ability to print anywhere, anytime increases the efficiency and convenience of print
- Provide additional data and insight on printing trends
- Introduction of new manufacturers and technology, particularly electronics companies
THE BENEFITS OF MPS
A managed print program is designed to help your customers streamline their print-related processes by increasing efficiency and provide them with cost savings. Here are five ways you can use MPS to address common print problems and provide your customers with additional value.
Remote monitoring: A remote monitoring tool can be used to replace manual processes like placing service calls or submitting supply orders with automated alerts and notifications. Remote monitoring enables proactive device management, reducing downtime and increasing efficiency for customers.
Supply and service management: Customers are often faced with a feast or famine dilemma when it comes to their supplies where they end up with too little or too much of what they need. Similarly, customers may not be aware of an issue with a device until long after it happens, resulting in costly and inconvenient device downtime.
Alerts based on supply thresholds and error codes can be used to create a proactive supply and service program that provides customers with what they need, when they need it. Reduced IT workload: Many customers do not have a dedicated resource to manage devices in the office. The responsibility often falls to IT staff who also take care of the company’s other IT needs.
From diagnosing device problems on their own to actually placing helpdesk calls, IT staff can end up spending a lot of time dealing with device maintenance. An MPS solution can eliminate the time IT spends on device-related issues so they can focus their efforts on their primary responsibilities, effectively making device management more efficient and increasing productivity.
Control and accountability: Many MPS solutions come with powerful reporting tools that can provide customers with insight into their print activities including information about problem devices, utilization, page coverage and more. These metrics will help you work with your customers to optimize their print environment, increasing efficiency and decreasing costs.
Reduced environmental impact: Businesses are becoming increasingly aware of the environmental impact of their day-to-day activities, including print. For many people and organizations, print is still a necessary part of their work day, but a managed print solution can make print more environmentally friendly by:
- Consolidating devices
- Reducing the amount of wasted toner in a cartridge
- Using paper data to reforest your company’s paper footprint