Complete Guide to Managed Print Services – Part 3
May 17, 2018
May 17, 2018
MANAGED PRINT SERVICES – PART 3 (CONTD.)
Why do customers choose MPS?
- 90% – Consistent and reliable print management
- 90% – Quality of customer service
- 87% – Freeing up staff time
- 84% – Reporting and visibility into print-related costs
- 83% – Speed of service and support
- 81% – Reduced environmental waste (e.g. paper and toner)
- 80% – ROI and cost savings
While an effective MPS program can help improve overall business efficiency and productivity, your program is only as good as your strategy. It is important to have a view of how your MPS program will contribute to the overall success of your organization. To do this, you need to develop a strategic plan which identifies and details the direction your business is heading in.
The path to developing your strategic plan is very much dependent on the structure of your organization’s leadership, company size, company culture and complexity of your business environment. Most often, organizations already know much of what will be in their strategic plan.
However, actually writing your strategic plan will help clarify your business goals and objectives to ensure everyone is on the same page.
Why do you need a plan?
Developing a solid strategic plan takes time, effort and resources. Without a clearly defined and articulated strategy, your priorities may not be given the requisite time and resources for successful execution. Top five reasons you need a strategic plan
- Set direction and establish priorities
- Ensure everyone is on the same page
- Simplify the decision-making process
- Drive overall strategic alignment
- Effectively communicate your value
Your strategic plan should answer these five key questions in order to convey the entirety of your company’s identity and clearly communicate what you have to offer customers
- Where do you want to go as an organization?
- How do you get to where you want to go?
- How do you measure the success of your efforts?
- How did you do overall?
- How can your organization improve in the future?
What’s you Mission?
Your mission statement describes the overall purpose of your organization. It’s a constant reminder to both employees and customers of why your organization exists and what its founders envisioned when they first created the company.
Your missions statement should, in a few succinct sentences, provide an overview of your business. More specifically, you should convey the range and type of products or services you offer, your market position and growth potential, and your relationship with employees, customers, partners and/or the community.
When creating or reviewing your mission statement, consider the following:
- Why are you in business?
- Who are your customers?
- What image of your organization do you want to convey?
- What is the nature of your products and/or services?
- What level of service do you provide?
- What role do you and your employees play?
- How will/do you differ from your competitors?
What’s your Vision?
Unlike your mission statement, your vision provides a vivid description of what your company’s future looks like. Your vision statement should highlight what your organization hopes to achieve in the near future (e.g. five to ten years).
A great vision statement will clearly communicate your business goals, motivate your team and guide your strategic decision-making process. Consider the following questions when you are developing or refining your vision statement
- What does your organization look like?
- How big is your organization?
- What are you known for?
- Why does anyone care about your organization and what you do?
- How do your employees feel about working for you?
- What are your business goals and objectives?
- How do you see your business achieving these goals?