Why Welcoming Feedback Could Benefit your Company
May 28, 2018
May 28, 2018
Feedback Based Working
More often than not a company that believes it is the best within its industry or believes that it cannot currently improve will become stale and will soon collapse from within.
A company, just like a person, can always improve and should continue to move forward at a steady rate; one reason as to why a company may fail to progress is due to the fact that those working within the company are either biased in favour of the company or they have improved in every way that they can think of.
By encouraging the general public or your employees to give you feedback you can obtain information that you could not gather any other way. This could include minor issues such as the way the lunch rota set out or it could be problems that need to be faced such as friction between different departments within the company.
Eye Openers and Revelations
By asking both your employees and the public for feedback on the way in which your company works and the services that it provides you can find out many things. A company grows stale when it believes it is the best and refuses to listen to the advice of others; to continually improve your company you will need to listen to what others have to say and decide whether acting on this advice could truly benefit your company.
Asking others how they feel about your company, the way it works, the services or products that it provides and the staff working at the company can also open your eyes to either flaws within the company or staffing, or it can reveal that there are particular services or employees that could be exploited further due to the fact that they are popular.
Listen and Learn
If you listen to both your employees and the general public and act upon some of their suggestions your company could become much more popular.
If you act on the thoughts and ideas of others your company will become trusted by those that you have listened to; there’s also an increased chance of others spreading the word about your company as it will appear that you are not only working toward the progression of the company but pleasing both your employees and customers or clients too.
If you can gain the trust of your target audience by following their requests or heeding their advice it’s a small price to pay in order to become a popular brand or recognised manufacturer.
The more people that believe in your brand the more people that will purchase your products and treat you as a recognised authority
Source – Print and Digital Associates