Complete guide to Managed Print Services – Part 1
May 15, 2018
May 15, 2018
Managed Print Services is services offered by an external provider to assess, optimize and continually manage an organization’s document output environment in order to lower costs, improve productivity, increase efficiency and reduce risk. A complete MPS program may include services such as assessments, hardware and part replacements, service for devices and supplies fulfillment.
MPS generally covers three broad service areas
Assessment: A review of an organization’s current print environment is done in order to provide recommendations for optimal device management.
Optimization: The process of consolidating and rationalizing devices and related business processes in order to develop a complete MPS strategy.
Management: Regular business reviews, service level agreement (SLA) monitoring and remote management are used to make ongoing process and workflow improvements.
The main factors required to have an MPS model include:
- Growing customer awareness of MPS
- Improvement in operations/
- Investments in sales/marketing leading to new customers
- Improving economy/customers in better position to spend
- High growth in specific verticals such as healthcare or legal services
Examples of common issues managed print services can address
Total cost of ownership: More often than not, businesses don’t understand the total cost of ownership. (TCO) of a device over time and as a result, they may be spending more on print than they realize by purchasing low-cost devices with high consumable costs.
Core competencies: Like many other managed services, MPS is often outsourced because print is not a business’ core competency. Their main focus is managing their business, not optimizing their print environment. As a result, costs and responsibilities are scattered throughout the organization.
TRENDING IN PRINT & IT
Predictive analytics is a proactive model which provides organizations greater insight into their print environment. Using a combination of historical device data and analytic techniques, predictive analytics allows businesses to determine when a device will run out of a supply or is due for maintenance ahead of time.
- Improve device productivity
- Reduce unplanned downtime and device maintenance
- Reduce excess supply inventory as well as supplies fulfilment costs
- Decrease the amount of wasted toner remaining in cartridges to increase margins
TO BE CONTINUED